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About Ravago

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus, professionalism, humility and entrepreneurship. ​

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Scope

  •  IT department – department IT-infrastructure
  • All Ravago employees

Main Contacts

  • Contact with every employee @ Ravago
  • Reports to: Regional Service Delivery Manager and local IT team leader

Purpose of the role

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

 Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements

•    Very good knowledge of Microsoft Platform Tools
•    Knowledge of other systems/programs are a plus.
•    Fluent Spanish and/or Catalan 
•    Fluent English 
•    You are well organized and able to analyse an IT problem in a short timeframe
•    User/Client oriented
•    You are motivated to help people with IT problems
•    Good communicator 
•    Capable to understand and accept the impact on the business
•    Love to work in a team 
•    Min. Bachelor ICT or similar by experience

Hybrid model with 4 required office days per week in Tarragona, Vilallonga

Principal responsibilities/tasks

    • Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
    • Using Topdesk as the ITSM tool from Ravago.
    • Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
    • Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.
    • Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
    • Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
    • By creating and updating FAQ documentation
    • Stay well informed about the evolutions within the specific field, keep his/her knowledge up to date within the context of new developments in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.