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IT Support Engineer

IT Support Engineer

About Ravago

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus, professionalism, humility and entrepreneurship. ​

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Purpose of the role

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements

  • Very good knowledge of Microsoft Platform Tools
  • Knowledge of other systems/programs are a plus.
  • Fluent Spanish and/or Catalan
  • Fluent English
  • You are well organized and able to analyse an IT problem in a short timeframe
  • User/Client oriented
  • You are motivated to help people with IT problems
  • Good communicator
  • Capable to understand and accept the impact on the business
  • Love to work in a team
  • Min. Bachelor ICT or similar by experience (3-5 years)
  • Availability to travel, from time to time, to a work centre of Grupo Ravago España (Manresa, Tarragona or Vic).

Principal responsibilities/tasks

  • Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
  • Using Topdesk as the ITSM tool from Ravago.
  • Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
  • Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.
  • Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
  • Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
  • By creating and updating FAQ documentation
  • Stay well informed about the evolutions within the specific field, keep his/her knowledge up to date within the context of new developments in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.

What do we offer?

  • To be part of the IT team of the Center of Expertice of Grupo Ravago.
  • Stable full-time project with a salary commensurate with the candidate's experience.
  • Partial subsidy of the corporate canteen for food service.
  • Working week of 39 hours and 40 minutes, with flexible hours and intensive working hours on Fridays.
  • Home Office policy: a maximum of 8 working days per month with a maximum of 2 days per week.
  • 22 days' holiday + free time off.

We are waiting for you!