Ravago is a leading international group active in the recycling, distribution, and compounding of plastics, rubber, and chemicals. Founded in Belgium, Ravago has grown into a global organization with more than 10,000 employees worldwide.
Despite its international scale, Ravago remains a true family-owned business, characterized by a long-term vision, entrepreneurial mindset, and a strong focus on continuous improvement and people development.
As a Junior SAP Support Engineer, you will contribute to the smooth operation of our SAP environment by delivering responsive and high quality support.
You will join a team of five colleagues and take responsibility for resolving incidents, processing service requests, and implementing small system changes.
A key part of the role is maintaining accurate documentation to ensure operational continuity and consistent service quality.
We are looking for someone who:
· Is well organized and able to analyse a problem in a short timeframe
· Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.
· Is motivated to help people facing IT challenges
· Communicates clearly with business users, SAP consultants and technical IT specialists.
· Shows an eagerness to dive into SAP modules (e.g., SD, MM, FI, WM) and gradually build functional knowledge.
· Feels comfortable working with remote teams and collaborating across different time zones.
· Understands the impact of IT on business
· Loves to work in a team
· Is fluent in English, fluency in the local language is a strong advantage
· Holds an HBO Bachelor or WO Bachelor/Master
· Has no prior SAP experience? No problem, an eagerness to learn is what we value most.
You will operate within the IT department and support employees across the entire organization.
· Provide support on the SAP S/4 HANA system.
· Monitor SAP system performance and proactively identify potential issues before they impact users.
· Perform initial analysis of interface errors and coordinate with integration teams when needed.
· Execute basic configuration changes under guidance from senior consultants.
· Collaborate with functional and technical teams to test small enhancements or fixes.
· Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.
· Ensure continuous service delivery aligned with agreed service levels.
· Track and document known issues, workarounds, and solutions for internal knowledge base use.
· Maintain and update documentation to ensure a stable environment.
· Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
· Develop and update FAQ and knowledge base documentation.
· Stay well informed about new developments.
· Utilize ServiceNow as the ITSM platform.
Key contacts
