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People and Culture Lead

Role Purpose 

The People & Culture (P&C) Lead delivers an effective, responsive and commercially aware P&C service across the UK, Ireland and Nordics. Working with local management and the regional P&C team, the role supports the employee lifecycle, provides practical advice to managers and ensures regional initiatives are implemented consistently with appropriate local adaptation. 

The role acts as a trusted P&C partner and change agent, balancing employee experience, business needs and local legal requirements while improving P&C processes and service delivery. 

Key Responsibilities 

P&C Operations & Employee Lifecycle 

  • Deliver accurate and timely employee lifecycle processes and administration. 
  • Support managers, employees, new joiners and leavers, and improve P&C processes and controls. 

Recruitment & Onboarding 

  • Manage recruitment from role scoping and shortlisting through selection and appointment. 
  • Partner with hiring managers and Talent Acquisition to deliver consistent, inclusive onboarding. 

Employee Relations 

  • Advise managers on disciplinary, grievance, absence, performance, capability and other employee matters. 
  • Manage cases in line with applicable legislation, policy and good practice, maintaining accurate and confidential records. 
  • Escalate higher-risk or complex matters to the Regional P&C Manager or specialist advisers. 

Policy, Compliance & Employment Practice 

  • Implement and communicate central and regional P&C policies across the countries and entities supported. 
  • Recognise local legal and employment-practice differences and seek country-specific expertise where required. 
  • Identify and escalate potential non-compliance with policies, regulatory requirements or codes of conduct. 

 

Key Responsibilities (continued) 

People Data & Insights 

  • Analyse people data to identify workforce trends, risks and opportunities. 
  • Maintain data quality and use HR systems appropriately, protecting confidential employee information. 

Stakeholder Partnership 

  • Build trusted relationships with management, employees and regional stakeholders. 
  • Provide pragmatic advice that balances employee experience, legal risk and operational needs, constructively challenging where appropriate. 
  • Collaborate with regional and central P&C colleagues on business and people priorities. 

Workforce, Talent & Engagement 

  • Support workforce planning, talent and succession activity, employee engagement, learning and retention. 
  • Help managers identify capability needs and suitable development actions. 

Communication & Change 

  • Deliver clear P&C communications and support organisational change and regional programmes. 
  • Ensure change activity is appropriately planned, documented and communicated in line with local requirements. 

Qualifications & Experience 

Essential 

  • Proven P&C/HR generalist experience providing end-to-end support across the employee lifecycle. 
  • Experience supporting managers and employees across multiple entities, locations or countries, ideally in an international or matrix organisation. 
  • Strong employee relations experience, including disciplinary, grievance, absence, performance and capability matters. 
  • Sound working knowledge of UK employment law and experience supporting, or working alongside colleagues supporting, Ireland and/or Nordic countries. 
  • Understanding that legislation, collective arrangements and employment practices vary by jurisdiction, with the judgement to seek specialist advice when needed. 
  • Experience in recruitment, onboarding, policy implementation and organisational change. 
  • Strong stakeholder management and influencing skills, including confidence advising and constructively challenging managers. 
  • Ability to use people data and HR systems to identify trends and support decisions. 
  • Excellent written and spoken English, strong organisation skills and sound judgement when managing competing priorities and confidential matters. 

Qualifications 

  • A recognised HR, People Management, Business Management or related qualification, or equivalent relevant professional experience. 
  • CIPD Level 5 or above, or an equivalent recognised HR professional qualification, is desirable. 
  • Commitment to continuing professional development and maintaining current employment-law and P&C knowledge. 

 

Desirable Experience 

  • Direct P&C responsibility across the UK, Ireland and/or one or more Nordic countries. 
  • Experience within a European or international P&C structure. 
  • Exposure to collective consultation, employee representative bodies or collective labour arrangements. 
  • Experience supporting restructuring, consultation or employee relations projects across more than one jurisdiction. 
  • Experience in workforce planning, talent, succession, engagement and learning and development. 
  • Experience adapting regional or global P&C programmes to local requirements and supporting geographically dispersed teams. 

Regional Role Requirements 

  • Provide consistent support across the region while recognising differences in legislation, employment practice, culture and employee representation. 
  • Build credible relationships across multiple locations and legal entities. 
  • Exercise sound judgement over local management, escalation and specialist support. 
  • Work effectively across different cultures, management styles and business environments. 
  • Undertake regional business travel as reasonably required. 

Benefits 

  • Competitive pension scheme. 
  • Private medical healthcare and Medicash 
  • 25 days holiday plus bank holidays. 
  • Hybrid and flexible working arrangements appropriate to the role. 
  • Car allowance 

Personal Attributes 

  • Commercially aware, pragmatic and solutions-focused. 
  • Credible, approachable and able to build trust at all levels. 
  • Culturally aware, adaptable and comfortable working across countries. 
  • Confident handling sensitive issues and working with appropriate independence. 
  • Resilient, organised, collaborative and proactive in improving employee experience and P&C delivery. 

What Success Looks Like 

Success means delivering a credible, accessible and solutions-focused regional P&C service. The P&C Lead combines reliable operational delivery with effective stakeholder partnership, sound management of employee matters, useful people insights and successful implementation of P&C initiatives.